Frequently Asked Questions (F.A.Q’s)

How do I place an order?

You can place an order by filling out and attaching your artwork to the order form, or E-mail

How do I request a quote?

Just email us your request with full information through our Order Form, or E-mail

Can you cope with a rough artwork or a garment to copy?

No, we do not accept rough artwork, a garment is acceptable.

How do I upload my artwork?

This will be done in your order form.

How do I know if my artwork is ok?

Once you have submitted your artwork, your artwork will be thoroughly checked and processed by our audit staff. You will going to receive a email

What are the most important Information that I need to send along with the Artwork?

All the important information is collected while you place an order with our order form, you needn’t worry about that.

What is your turnaround time? When will i get my file ready?

If the artwork is perfect and has passed the audit, our normal turnaround time is 24 to 48 hours. However if you would like to have your artwork digitized in 12 to 24 hours, we charge an additional Price per design.

Can i use the digitized file on any fabric?

We specifically digitize a design with the fabric in mind. The fabric will dictate type of underlay, push-and-pull compensation and density that the digitizer must address in creating the design. If the design is going on a multitude of fabrics, edits for the other fabric types are done. Not all fabrics require edits.